Contact Us
At Ocean Grove Pokies, we understand the importance of providing exceptional customer support to ensure that you have a smooth and enjoyable experience on our platform. Whether you need help with your account, technical issues, or responsible gambling assistance, we're here for you.
Customer Support Availability
Our support team is available every day. We strive to respond to all inquiries as soon as possible, ensuring that you receive the assistance you require in a timely manner.
Live Chat Support
If you need immediate help or prefer live chat, you can access our dedicated live chat service by clicking on the "Help" button at the bottom right corner of your screen. Our team is ready to assist you with any questions or concerns you may have.
Email Support
You can also reach us via email by sending a message. Please note that our response times vary depending on the volume of inquiries, but we always prioritize assisting our customers as soon as possible.
Help-Centre Access and FAQ
Before reaching out to us, you may find answers to your questions in our comprehensive Help Centre. Our FAQ section is regularly updated with new information and guides, ensuring that you have access to accurate and up-to-date knowledge at all times.
Verification or Account-Help Support
If you're experiencing issues related to account verification, password reset, or other technical matters, please do not hesitate to contact us through live chat or email. Our support team is committed to helping you resolve these issues efficiently and effectively.
Responsible Gambling Assistance
We understand that responsible gambling practices are crucial for a positive gaming experience. If you need assistance with setting deposit limits, time-outs, or self-exclusion options, please feel free to contact our dedicated Responsible Gambling Support Team by emailing.
Technical Support and Escalation Guidance
For technical issues or other concerns that require escalation, please don't hesitate to reach out. Our Technical Support team is equipped to help you troubleshoot common problems and provide solutions where possible.
Account-Security Assistance
We take account security very seriously at Ocean Grove Pokies. If you have any concerns regarding the safety of your account or data, please contact us through live chat or email for assistance with setting up additional security measures.
Mobile and Desktop Support Accessibility
Our website is optimized to be fully accessible on both desktop and mobile devices, allowing you to access our support services from wherever you are. Please feel free to contact us using any of the available channels listed above.
Preferred Contact Methods
If you have a specific question or concern, please choose the most suitable method for reaching out. Our live chat service is ideal for quick questions or immediate assistance, while email allows more detailed queries and exchanges.
General Support Workflow
We strive to respond to all inquiries in a clear, concise manner, ensuring that our customers are always informed about their account status or any technical issues they may be experiencing. Should you require additional support beyond our initial response, please do not hesitate to ask for escalation to further assistance from our team members.
Communication Response Expectations
We understand the importance of timely responses and commit to handling all inquiries as soon as possible. We encourage open communication with our customers throughout every stage of the resolution process.
When you contact us through live chat or email, we'll do everything in our power to resolve your issue on the first attempt. However, if it requires additional time or effort from a specialist team member, please be assured that we'll handle this discreetly and efficiently.
If there's anything else we can help with before closing out of this conversation, please don't hesitate to let us know through our live chat service below!
This page is subject to change as Ocean Grove Pokies continues to enhance customer support services.
